6 months and still unresolved

6 months on and still waiting .In May I requested authorization for a breast prosthesis, a bra and sleeve which my plan allows me 2 of per year, The claim for the prosthesis is still been rejected apparently due to an I.T., error despite having authorization. The claim for the bra and sleeve have been paid from my savings account despite being authorized from other departments, thus depleting my savings and causing other legitimate claims to be rejected. It seems its only when you complain on a platform like this you get any help