RF
Rudi F
1 reviews | Active since Jul 2011
18 Feb 2025, 18:52
5 stars in bad service!!!
What a disgrace, after being a loyal customer for more than 10 years without any hustlers - I was informed today my medical aid was suspended due to a payment that couldn't be allocated!
My proof of payment was sent in October with confirmation they received it, and still 4 months later they have the audacity to sent me 3 or 4 sms's and email stating my services are suspended but they can't resolve a single mail sent through to them!
It comes to show that customer care is a thing of the past!
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
18 Feb 2025, 21:05 Hello Rudi Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Bonitas Medical Fund's reply18 Feb 2025, 21:05
Official
Hello Rudi Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
19 Feb 2025, 08:57Hello Rudi F
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply19 Feb 2025, 08:57
Official
Hello Rudi F
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team