3rd time lucky? Bonitas still has not rep**** after the 3rd complaint?

BONITAS - THIS IS THE 3RD REVIEW I AM LEAVING ON HELLO PETER. LETS SEE IF THE THIRD TIME, I WILL BE LUCKY ENOUGH TO GET A RESPONSE FROM YOU!!

I called and emailed today:

I am really disgusted with the service provided by Bonitas. I have made numerous phone calls and no one seems to care or to even return my call. I will continue writing reviews on Hello Peter until this is resolved.

In 2016 I was on the Primary option that had R8200.00 in the mental health benefit.

Claims made for mental health in 2016: OPENING BALANCE 1 JAN 2016 - R8200 09 Jan - Dr S Hay**** - R836.00 - dependant: Jack Johansson 16 Jan - Dr S Hay**** - R836.00 - dependant: Jack Johansson 20 Jan - Dr Naidoo - R836.00 - dependant: Lenteli Johansson CLOSING BALANCE 30 JAN 2016 - R8200 - R836 - R836 - R836 = R5692.00 AVAILABLE AT 1 FEB 2016 20 Feb - Dr S Hay**** - R684.10 - dependant: Jack Johansson CLOSING BALANCE 28 FEB 2016 - R5692.00 - R684.10 = R5007.90 AVAILABLE AT 1 MARCH 2016 5 May - Dr G Halse - R836.10 - dependant: Lenteli Johansson 10 May - Dr G Halse - R836.10 - dependant Lenteli Johansson PLEASE NOTE THAT THIS CLAIM WAS SUBMITTED TO BONITAS BUT NEVER PROCESSED. IT DOES NOT REFLECT ON ANY OF MY STATEMENTS - YET WHEN WE QUERIED THIS, BONITAS REASON IS THAT THERE WAS NO BENIFITS AND THAT MY AGE WAS NOT COVERED??? CLOSING BALANCE 30 MAY 2016 - R5007.90 - R836.10 - R836.10 = R3335.70 AVAILABLE AT 1 JUNE 2016

On 6 December 2016 I received an email from the PMB department (attached) stating that (BACKDATING CLAIMS): my claims for mental health for Dr Naidoo (Practice number: ********** ) will be covered from 6 July 2016 i.e. claims covered as stipulated by the letter: 06/07/2016 13/07/2016 02/08/2016 13/08/2016 16/09/2016 07/10/2016 27/10/2016 30/11/2016 05/12/2016

And: Dr Nair (Practice number: ********** ) 17/11/2016

This technically means that I had benefits left at the end of 2016 for Mental health. I am so annoyed with how Bonitas has dealt with this and I demand that someone sorts this out!

My reference for today's call: 040319Q8WNSZ

PLEASE NOTE!!! THE PROVIDER STILL HAS NOT RECEIVED PAYMENT FOR HIS SERVICE ON THE 10TH OF MAY 2016!!!

I attached all supporting documents to my email.