2x Months to pass a Credit Note, INCONVENIENCE

We recently found out that our medical aid savings had been depleted (this being the 5th Month of the year). <br> When following up on a Credit Note that has been sent to Bonitas on the 25th February 2015 , it was only then established that the request had never been actioned due to whomever's INCOMPETANCE!<br> A reference number is then generated on the 28/04 and we were asked to survey the consultant, who stated that the query should take 5x days to resolved. When we follow up yesterday we told \SORRY IT ACTUALLY TAKES 15 DAYS!!!"what on earth for? Push a button??? THIS IS UNACCEPTABLE. I need this credit note to be passed immendiately as it has a major impact on my family"