1 reviews | Active since Mar 2017
2nd closure of query email, but just replying does not mean the query is sorted
<p>Bonitas decided to use Pharmacy Direct as a DSP for the plan I am on, this is my 2nd query to them with regards to the non existant service received by the DSP and all I get is just the Closure of Query replies</p> <p>And when I phone Pharmacy Direct (+5 calls to them already and 3 emails with all the required attachements incl scripts) they do not have our scripts on record - total waste of time</p> <p>The queries are about our chronic medication, but I guess Bonitas just couldn't care less - afterall it is mission accomplished for them when they receive my premium monthly</p> <p>Bonitas which carried priority with you - our health or our money?</p>
Hello HPBS,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello HPBS,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello HPBS,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello HPBS,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
This matter is still not resolved!!! Funny look at the heading of my complaint
I was toldwe would receive our chronic meds yesterday the 7th of March, today is the 8th of March and guess what ........ still nothing received and I have been without BP meds for 2 days now
Bonitas please stop you false advertising - "Our members are paying for a service and we give them what they pay for" - Look at your HelloPeter rating and stop lying
This matter is still not resolved!!! Funny look at the heading of my complaint
I was toldwe would receive our chronic meds yesterday the 7th of March, today is the 8th of March and guess what ........ still nothing received and I have been without BP meds for 2 days now
Bonitas please stop you false advertising - "Our members are paying for a service and we give them what they pay for" - Look at your HelloPeter rating and stop lying