2months still no results

My membership with Bonitas was terminated, after which my savings account was refunded to me, as informed by the consultant at thatvtime any monoes owed would firat be subtracted before refund is done. Which I accepyed as it would leave me with a balance of 0.00 after the refund. 4 December 2019 I received payment advice which showed that the balance was in fact 0.00 after the refund.

Jan 2020 ITC contacts me in regards to Bonitas that handed me over for outstanding funds. I contact Bonitas, who says that it will be sorted out promptly as I was handed over incorrectly. A week later I contact Bonitas again for an update as the finance department did not contact me as promised.

I was then old that my reference number would be escalated.

A few days later I receive an email from bonitas which informs me that they have handed over my acvount to ITC for outatanding monies. I phone Bonitas very upset as I have now been handed over twice to ITC wrongfully.

Once again I am onformed by the consultant that it is definitwly a mistake and that the finance department will handle it promptly.

Not only am I upset cause it is now March 2020 and it has still not been handled, but as I also work in finances, being handed over to ITC wrongfully does have a mayor impact on my occupation.

I just got off the phone with bonitas who informed that they will escalate the matter to the finance department, who does not take any communication from clients.

All I want to know is does my queries ever reach the finance department cause how can you hand over someone to ITC twice wrongfully, and not see it as an urgent matter to be resolved especially if your client informed you that they also work in finances.