2month penalty on highest bracket without even having the first debit order done??!!

I wish I can give you less than 1 star! I requested to join this fund on the 1st of September but instead was put on for the 1st of August 2024 on the highest income bracket which I cannot afford. I then requested to have the subscription lowered to the bracket which I can afford but to no avail! After sending in my bank statements they refused to assist due to my statements being in my ****en surname. After that I requested to withdraw my application whereafter they are requesting me to pay them R12417 for 2months. This is totally unacceptable. After numerous emails and whatsapp communications they won't fix this issue.

There was nothing in place for me yet. According to them I joined them on the 1st of August and cancelled on the 19th of August, but only received email confirmations from them on the 9th of August where after cancelling on the 19th of August which is 10 days later.