MG
Melanie G
1 reviews | Active since Nov 2021
19 Nov 2021, 12:04
2021 Tax Certificate request
Feeling very frustrated, our father which is 80 yrs of age has been phoning twice a week for the last month or two just to request his 2021 tax certificate. We have emailed since June numerous times on his behalf and still no reply. He has even asked them to email us and saying they would still haven't. What do we do, please help?
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Bonitas Medical Fund's replyOfficial
19 Nov 2021, 15:23Hello Melanie G
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply19 Nov 2021, 15:23
Official
Hello Melanie G
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.We apologise for any inconvenience caused to you.
Regards
Bonitas Team