2018 Oct till today .still no looking into it

Dear Bonitas

Please stop responding to my complaints on helo peter and assist me with my query.Please make me understand how one can be complaining about the same thing since Oct 2018, Please make me understand if this forms part of the TCF outcomes in terms of treating customers fairly.

I cant keep posting a complain to get a responce from you ,this is my third compalained and all of them recieved a prompt responce that someone was looking into this.

I know based on my income level im clasified as the lower LSM but there is a line between rectifying a mistake and hoping that one will just forget

I have been calling bonitas since october last year trying to resolve this,my wife was due to give birth and i followed the procedure to book a hospital for her delivery.we were told kiaat private hospital did not have any doctor to help with the delivery,as such we had to opt for nelspruit medi clinic.problem started when they requested a 6000 co payment . I called bonitas informed them of my problem ,my take home salary after medical aid provident fund and tax is only 3800 ,i was forced to take a loan after i was told the co payment would be refunded.

Since then its just been a night mare of constant promises and being told they will look into it.i would never opt to pay 6000 for a diffrent hospital out of ignorance while not even having the money

Can i please get prompt feedback i have been stuck paying a loan for something that was not my fault

Clearly this platform is important to you since you are quik to respond but can the responce include an outcome stating how this will be resolved as its a case thats almost a year old supplemented with numerous calls and emails that clearly has not hellped