2017 Guide wording misleading terrible customer service

<p>My membership number is ********** 5882 I was with Liberty for many years and Bonitas took us over I am on the BONSAVE option plan and the guide says if I need to see a specialist I must be referred by my GP , so I go to my GP and my daughter needs to see a Gynie and a dermatologist , GP will charge for the consultatation to get a referal of R400 , so the doctor calls Bonitas and was told no GP refereal is required as it is a savings option - sO NOW WHO WILL REFUND ME THE gp CONSULT that i was forced to go and see in order to get a specialist referal because teh information Bonitas advertise says i must see a GP and be refered , i want a refund for my Consult as It was not required, its misleading members and costing unnecessary medical bills , I spent 45 mins on the phone with Provider call centre who told me I do need a auth but transfered me to Member call centre where I was told i dont need one pleae ignore the bonitas guide ??? i asked to speak to a team leader , I had to hold on an additional 20 minutues for a Team Coach who says no refereal needed Fikile Matlasela i asked her to provide me feedback in writing but I STILL want my GP consultation to be reversed as Bonitas were falsly advertising. This will be lodge at the CMS because its a savings option and you *****ling my funds. </p>