SK
Shaheem K
1 reviews | Active since Jan 2020
23 Aug 2021, 08:37
200821QR85MR refund ****
The people in finance at Bonitas are the worst..I have a savings refund due at Bonitas that had to be paid out to me on the 19th of August.. They requested me to fill a refund form and send it back with proof of Banking details and a copy of my ID yet they sent it to wrong account number without making sure of the details.. I guess when you no longer a customer they no longer care about you as a customer and they no longer provide the service they did when you were a customer.. When I called the contact center on Friday, the agent didn't even know what to say to me.
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Replies (2)
Bonitas Medical Fund's replyOfficial
23 Aug 2021, 10:13Hello Shaheem K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply23 Aug 2021, 10:13
Official
Hello Shaheem K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's replyOfficial
29 Aug 2021, 17:29Hello Shaheem K Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team
Bonitas Medical Fund's reply29 Aug 2021, 17:29
Official
Hello Shaheem K Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team