20+ DAYS WAITING FOR ASSISTANCE

I am appalled at the service I’ve received from Bonitas. I took up my medical aid in January with the start date being February. In FebruaryThey double debited me, unknowingly. When I contact them to find out the reason, I’m told it’s because I took up the medical aid after the 15th of January. I requested for my start date to be changed to March. Made this request on the 11th of March. It’s the 30th today and I still have not received any response. I even went to the walk in centre and I was told someone would get back to me the following day and they never did. I’m unable to attend a very important doctors meeting as a result of this. Definitely cancelling my plan