KN
KHAKHU N
1 reviews | Active since Aug 2012
20 Apr 2026, 21:25
***
I lodged a grievance last week and Bonitas responded with saying they’ll investigate the matter. Till now I haven’t heard anything except for an email with a reference number Hellopeter Complaint - Khakhu N: *** that doesn’t even mention anything else.
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Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
21 Apr 2026, 10:22Hello KHAKHU
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
We have escalated this matter to BonCap department for investigations.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
We have escalated this matter to BonCap department for investigations.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply21 Apr 2026, 10:22
Official
Hello KHAKHU
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
We have escalated this matter to BonCap department for investigations.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
We have escalated this matter to BonCap department for investigations.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
KN
KHAKHU N's updateReviewer Update
22 Apr 2026, 02:58Honestly the lack of urgency combined with the whole experience I’ve had since downgrading the options is very appalling. I’ve been querying the same thing since February and I keep getting told that the Boncap dept is investigating. I am currently not well/not in good health and I need medical attention.
KN
KHAKHU N's update22 Apr 2026, 02:58
Reviewer Update
Honestly the lack of urgency combined with the whole experience I’ve had since downgrading the options is very appalling. I’ve been querying the same thing since February and I keep getting told that the Boncap dept is investigating. I am currently not well/not in good health and I need medical attention.
Bonitas Medical Fund's replyOfficial
23 Apr 2026, 15:16Hello Khakhu N Thank you for contacting us via hellopeter. Please accept our sincere apologies for the inconvenience caused. Please note that the BonCore and BonCap options are administered by PHA. Your query has therefore been forwarded to them for investigation. We have been advised that your enquiry regarding the activation of your Benefit Booster is currently under review by their Claims and IT departments. Feedback will be provided once the investigation has been concluded. Should you require any further assistance, please contact PHA on ***or email *** Kind regards,
Bonitas Team
Bonitas Team
Bonitas Medical Fund's reply23 Apr 2026, 15:16
Official
Hello Khakhu N Thank you for contacting us via hellopeter. Please accept our sincere apologies for the inconvenience caused. Please note that the BonCore and BonCap options are administered by PHA. Your query has therefore been forwarded to them for investigation. We have been advised that your enquiry regarding the activation of your Benefit Booster is currently under review by their Claims and IT departments. Feedback will be provided once the investigation has been concluded. Should you require any further assistance, please contact PHA on ***or email *** Kind regards,
Bonitas Team
Bonitas Team