AH
Adele H
1 reviews | Active since Jun 2016
08 Jan 2026, 12:40
1st Prize or worst Medical Aid in South Africa
I've seen horrible service in my life but Bonitas take the 1st prize. No answer telephonically. Went to Whatsapp line, waited 40 minutes just get disconnected at #0. Went through entire process again. Waited another 35 minutes to be put through to agent that just does not answer you. It has been 10 minutes without response. I am close to a heart attack. So glad I am leaving Bonitas. THINK TWICE BEFORE JOINING THIS MEDICAL AID.
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Bonitas Medical Fund's replyOfficial
08 Jan 2026, 12:54Hello Adele H
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced and appreciate the opportunity to resolve it.
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced and appreciate the opportunity to resolve it.
We will investigate this matter
We value your patience and understanding while we work to resolve this issue promptly.
Kind regards,
Bonitas Team
Bonitas Team
Bonitas Medical Fund's reply08 Jan 2026, 12:54
Official
Hello Adele H
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced and appreciate the opportunity to resolve it.
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced and appreciate the opportunity to resolve it.
We will investigate this matter
We value your patience and understanding while we work to resolve this issue promptly.
Kind regards,
Bonitas Team
Bonitas Team