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THE SERVICE IS ABSOLUTELY TERRIBLE!!!!!!! You wait hours for the agent to respond on whatsapp and the response they give you isn’t helpful l. Especially the agent Yoleen , i probably got through to her 5 times after each other because the information she gave was incorrect.

I have been trying to reach their stupid authorisation department for a week straight, I sent emails no response , I’ve called over 100 times and the agents just keep dropping the calls on me before I can even say hello , one agent transferred me back to the IVR after waiting an hour to speak to someone. I have a serious medical condition and i need them to provide me authorisation to even get it , but no one is responding this is absolutely unacceptable and terrible service. I have to be admitted to the hospital but then I won’t get authorisation!!!!!!