12day wait for Authorization for Cancer Patient???

Good day,

My father, Gerald Blankenberg (21 February 1955) has been diagnosed with 3rd stage cancer and his Dr, (Garth Davids) has requested authorization more than 12 days ago to start chemotherapy. This cannot commence as his office is STILL waiting on authorization from Bonitas' Medical Aid. My father pays his monthly installment and prior to this has not used much of his medical aid. Now that the service is truly required, you are dragging your feet to provide an authorization code.

This is ludicrous to, say the least. Your turnaround time was surpassed by 4 days. WHEN CAN WE EXPECT THIS TO BE PROVIDED? This is not the flu or a light medical condition....This is Cancer!! Early treatment is vital!!

We require this resolved AS SOON AS POSSIBLE!!!

He can be contacted on ***