12 Calls logged and still no answer?

Good Day,<br> <br> I changed my payment terms form individual to group scheme starting from August 2015, there was a delay in process from my employer's side , which meant that my contribution were still being deducted as debit order. <br> My employer then made the payments however Bonitas has not sent me recon of my account and all 12 enquires I have made about this issue are reflected as being closed and in one instance they did not even reply to my email expect the automated response.<br> None of people I spoke could explain what's noted on the finance module on member login system.<br> I also do not understand why when call in about this I am placed on hold in order for the call centre agent and call someone else and ask them what is going on? Could this information not be uploaded on the system?<br>