1 reviews | Active since Jul 2016
100% Pathetic Service
<p>So I laid a compaint a week ago with regards to my double debit. Avril called me last Thursday when I was in a meeting she left a voice mail stating she will call me back and surprise surprise she hasnt (another pathetic servcie fromAvril Springfield you deserve an award for the most imcompotant employee) . Then today 11 July 2016 Lammetjie Mthetwa called me once again when I was in a meeting and she left a long voice mail and basically Bonitas thinks a simple "oh we sorry for the inconvenience" is good enough not going to cut it with me.</p> <p>Then I get this email as far as I am concerned you try to call a client 3 times before you stoptrying to get them. Then i get a pathetic emai as follows:</p> <p>Dear Miss Omalley,</p> <p>Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.</p> <p>Please be advised that I have tried to contact you on your telephone number ********** 832, without success.</p> <p>Kindly note that Direct Paying Members (DPM) pay their contributions in advance. The premium is deducted on the first working day of the month.</p> <p>You were previously part of an arrear paying pay point (Medscheme). What this means is, premium were deducted at the end of the month not the 1st of the month like the DPM.</p> <p>Your membership was transferred to DPM effective 01 June 2016; therefore a double deduction went through on the 1st of July 2016 to cover June and July contributions.</p> <p>Please note that you left the company effective 10 June 2016 and contribution for June was not taken by the company.</p> <p>We apologise for any inconvenience this may have caused.</p> <p> </p> <p>I do not appreciate prescribed emails being sent to me, how is it my problem that Bonitas did not debot on the 23rd when i still got paid by Medscheme and also the nerve of Bonitas to just take double without communication not even from Avril Springfield.This matter is not resolved in my eyes and this will be reaching higher powers be certain of that. Bontas are pathetic keep kicking myself in the ass for switching over from Discovery.</p>
And again no respomse form Bonitas, once again they prove their lack in communication and lack of customer centricity. This matter will now be escalted further. Bonitas worst medical aid by far and knowing how they operate I will make this public. Avril Springfield and Lammetjie Mthetwa you and the rest Bonitas are pathetic and I feel both your positions need to be evaluated because you clearly cannot do your job.
And again no respomse form Bonitas, once again they prove their lack in communication and lack of customer centricity. This matter will now be escalted further. Bonitas worst medical aid by far and knowing how they operate I will make this public. Avril Springfield and Lammetjie Mthetwa you and the rest Bonitas are pathetic and I feel both your positions need to be evaluated because you clearly cannot do your job.
Hello Omalley,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello Omalley,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello Omalley,
Thank you for submitting a comment to us through Hello Peter.
According to the telephonic conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Hello Omalley,
Thank you for submitting a comment to us through Hello Peter.
According to the telephonic conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team