BG
Busisiwe G

1 reviews | Active since Nov 2018

24 Jun 2025, 13:42

10 YEARS UNHAPPY ,FUSTRATED CLIENT

With being close to 10years with Bonitas medical Aid I'm highly dissapointed in their services ushered towards their loyal clients or rather customers . December I was highly sick leading to the hospitalization and the dr wrote a motivation to bonitas since my HbAC 1 has been over 8 in over 4 years uncontrolled. To my surprise the claim to have GLUCOUSE CONTONOUS MONITORING set to be inclusive to my chronic was declined really bonitas for a type 1 juvenile person they decline .

No wonder people from to Discovery becuas3 the libre lifestyle glucose is even given just on dr prescription without thousand motivation of which they are declined it's now June 6months later they is still pending .

Why is bonitas messing their chronic patients like this even worse I has to pay towards my monitor system cash even though I gave over 6000 in day to day savings

Bonitas is a true ******* and lacks empathy towards their members

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply24 Jun 2025, 13:50
Official
Hello Busisiwe G
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.  We appreciate your patience while we are resolving this query for you. 
Kind Regards

Bonitas 

BG
Busisiwe G's update23 Dec 2025, 07:10
Reviewer Update
Still to this point no feedback was given my Dr wrote a motivation to request that the CGM be added to my monthly chronic medication pack because my HBAC1 has never ben below 8 over the last 5 years no one in bonitas cares I'm type 1 and not type 2 it's a daily struggle how one lives without a CGM