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sM
shivani M

1 reviews | Active since Jun 2013

06 Mar 2026, 17:17

1 week in and already communication issues

I am absolutely appalled at the lack off communication. Ui recently joined bonitas and realised my preferred hospital is not on my list. I than proceeded to email options@bonitas as I was informed thus is the process to upgrade my plan. It's been over 72 hours and no response. This is highly concerning for me.

0
Replies (5)
Bonitas Medical Fund
Bonitas Medical Fund's reply09 Mar 2026, 08:12
Official
Hello Shivani M Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.  We appreciate your patience while we are resolving this query for you. Kind Regards Bonitas Team 
sM
shivani M's update10 Mar 2026, 07:51
Reviewer Update
Oh my gosh guys this is honestly ridiculous and pathetic service, is all Bonitas clients treated this way
Bonitas Medical Fund
Bonitas Medical Fund's reply10 Mar 2026, 15:34
Official
Hello Shivani M  Thank you for submitting a comment to us through hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team 
sM
shivani M's update10 Mar 2026, 20:35
Reviewer Update
Hi, yes they have contacted me and my query has been resolved.. Many thanks for the assistance
Bonitas Medical Fund
Bonitas Medical Fund's reply11 Mar 2026, 08:22
Official
Hello Shivani M 

You are welcome.

Kind Regards Bonitas Team