gvdw
gertruida van der westhuizen
1 reviews | Active since Nov 2015
12 Jun 2019, 13:49
1
PLEASE BE CAREFUL IF YOU TAKE OUT A MEDICAL AID WITH BONITAS THEY ARE RUDE AND IF YOU LOAD A COMPLAINT THEY ALREADY TAKE THERE PEOPLE SIDE CUSTOMER WILL ALWAYS BE WRONG
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Bonitas Medical Fund's replyOfficial
12 Jun 2019, 16:13Hello gertruidavdwesth,
Thank you for submitting a comment to us through Hellopeter.
We noted your interaction with our agent from Bonitas marketing regarding the applicable waiting periods on the membership and we can advise you that the underwriting imposed upon the membership is done in line with the Registered Scheme Rules and the Medical Schemes Act.
Please accept our apology for the way in which our staff interacted with you, as customer satisfaction is of the utmost importance to us.
This not our standard level of service and the agent has been addressed and corrective measures put in place to avoid similar incidents like this occurring in future.
We value you as our potential client, and we sincerely apologise for any inconvenience caused and frustration experienced because of this issue.
Regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
We noted your interaction with our agent from Bonitas marketing regarding the applicable waiting periods on the membership and we can advise you that the underwriting imposed upon the membership is done in line with the Registered Scheme Rules and the Medical Schemes Act.
Please accept our apology for the way in which our staff interacted with you, as customer satisfaction is of the utmost importance to us.
This not our standard level of service and the agent has been addressed and corrective measures put in place to avoid similar incidents like this occurring in future.
We value you as our potential client, and we sincerely apologise for any inconvenience caused and frustration experienced because of this issue.
Regards,
Bonitas Team
Best regards,
Bonitas Medical Fund's reply12 Jun 2019, 16:13
Official
Hello gertruidavdwesth,
Thank you for submitting a comment to us through Hellopeter.
We noted your interaction with our agent from Bonitas marketing regarding the applicable waiting periods on the membership and we can advise you that the underwriting imposed upon the membership is done in line with the Registered Scheme Rules and the Medical Schemes Act.
Please accept our apology for the way in which our staff interacted with you, as customer satisfaction is of the utmost importance to us.
This not our standard level of service and the agent has been addressed and corrective measures put in place to avoid similar incidents like this occurring in future.
We value you as our potential client, and we sincerely apologise for any inconvenience caused and frustration experienced because of this issue.
Regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
We noted your interaction with our agent from Bonitas marketing regarding the applicable waiting periods on the membership and we can advise you that the underwriting imposed upon the membership is done in line with the Registered Scheme Rules and the Medical Schemes Act.
Please accept our apology for the way in which our staff interacted with you, as customer satisfaction is of the utmost importance to us.
This not our standard level of service and the agent has been addressed and corrective measures put in place to avoid similar incidents like this occurring in future.
We value you as our potential client, and we sincerely apologise for any inconvenience caused and frustration experienced because of this issue.
Regards,
Bonitas Team
Best regards,