Bad service Bongani Hospital Welkom

Good day We were told that my mother could see the spesilast today at clinic 1. After sitting there for 6 hours they told us they don't know now because he is not there yet we must come next week. They wanted us to see the same docker that said we must see the spesilast. When staff was talking it was not in English and then we had to ask what are they saying this is not good. My mom is old benches is hard to sit 6hours.