Unprofessional and unreliable

Bone Deep Tattoos is very unprofessional and unreliable. They made excuses after excuses and did not refund me, even when they said they would. They kept my money and gave me attitude instead. Extremely poor customer service and totally *************. Do not go to these guys!

When I asked to get my tattoo done, they tried to rip me off by saying it would cost R4000. I checked with other tattoo shops and they quoted me between R1600 - R2800. When I told them that, they made excuses and immediately brought their price down to R2600. I was told that I had to pay a R300 deposit in order to secure my booking and for them to start the artwork for my tattoo. So I paid the deposit a week before my tattoo was scheduled. I asked to go and see them 2 days before my tattoo, expecting to see how the drawing/sketch looks like but when I got to the place, they did not show me anything. Assuming that they were still busy with it, I left without saying anything but later messaged asking them to send me a picture of the drawing as soon as it was done. When it was the day of my tattoo, I messaged an hour and a half before to see if the drawing was ready. It still was not ready! In fact, they had not even started it, otherwise they would have showed it to me. They had an entire week to do a rough drawing but did not even bother. When I asked them what was going on, they said that they were busy and sometimes fall behind on artwork but if I would like, they could deposit my money back that same day. So I told them I would like a refund and gave them my banking details. They did not refund me that day, so I waited and messaged the next day. They said they would refund me that day, but still did not do so. I messaged again the next day and they responded with such attitude saying that since I cancelled the booking, I must wait and they will let me know once it's done. I realised that they were just making excuses and had no intention of refunding me so I told them I would have to write bad reviews and complaints online so that at least others can be warned of their terrible service. They responded with "Do not threaten me" and "Come fetch your money". I told them that it does not even take 5 minutes to use internet banking to transfer money to my account and that I would not be going all the way there to get my money. They stopped responding and I still have not received a refund.