Zero tolerance

I had a ride on 27 Sept 2021 and paid from my app with my bank card which was approved. However I wanted to book a ride yesterday but learned that I owe R170 for the ride in September 2021. After numerous back and forth messages the issue remains unresolved. My question is why I am charged a different amount than what went of my bank account. The reasons given by Bolt eg temporary inputs or whatever makes no sense. I am forced to terminate a long standing relationship due to an overcharge and blame shifting.