ZERO INTERGRITY. DO NOT USE THIS APP. STICK WITH UBER

DO NOT USE BOLT. I booked a trip this morning and the app said my driver had arrived. I walked to the gate and he was not there. I checked the app and it showed him driving to another destination. After several attempts to contact him via messages and calls he kept going. I cancelled the trip and still got charged the cancellation fee even though the app kept saying my driver was at the gate whole he was not. I contacted supported to get my money back because obviously the driver had **********ly said he was waiting for me at the gate while he was driving to another complex for another customer. They keep giving me the generic response of waiting period before cancellation. Who is supposed to protect the customer in these instance? He had said he was at the gate the whole time. There was no one there. How does that count as him being at my destination while he is driving in the opposite direction? Why was the app even counting down when the car is moving in the opposite direction? They refuse to take responsibility and keep giving me generic responses.