Wrongfully accused

I have been using bolt for a long time. Never had any issues or complaints what so ever. Always paid cash and always had a good experience and gave 5 star ratings. I even received 5 star rating myself. My last ride was the same as always. But now I receive a message from bolt stating that the driver complained about threatening words I used towards him and apparently I did not pay for the ride? This is a big lie. I always pay cash and are not the kind of person who would threaten any driver from bolt. I paid for this ride in cash as always. Now my account is suspended for investigation? Please do your investigating this is unacceptable. I want my account deleted with immediate effect please. I will rather use Uber and Indrive from now on. This is very bad and I will not tolerate being accused of something like this. So please delete my account and give me confirmation.