Wrongful billing and driver requests

I requested a ride from pickup in Krugersdorp to Keywest shopping centre which is a 5km ride and i usually pay R50 at most. After my request the app showed i was already picked up. Moments later i sent the driver my location to pick me up he ended up changing my pick up point to Lanseria airport. My bolt receipt showed a Trip of 26km taken in 16min for R198 was taken. But the maps shows my original 5km trip. They keep trying to deduct the money from my account for a trip i never took. They ignore my emails and support lines dont work, not a single number to call them and the worst part, the driver tiped himself R53.

How is this even possible. Im disgusted with Bolt and refuse to let them take the money for a wrongful trip request and a ride i never took. They are useless.