Very bd ccustomer experiencce nd lack of response from BOLT regrding someone else's ride tht I have been ccharged for.

I sent this to BOLT as I am very dissatisfied with their customer service which has been non-existent

Hello,

I wish to register an official complaint about a trip that I took recently.

I work night shifts for the US market and have every little time to do things during the day but decided that I would use Bolt to collect me from Pick n Pay Hyper Durban North and take me home. When I checked the app, the price of the standard Bolt and the Go was R11 so I selected the normal Bolt and a driver collected me and I got home fine and thanked him for the ride. When I checked my ride history, I had been charged R50 for someone else’s ride from Engen Musgrave to 119 Snell Parade. What is so confusing is that it also indicates that Linda, the driver, picked me up at Pick n Pay and took me to Snell Parade. I messaged Bolt on the same day 22/02/2022 to lay a complaint and to date, they have said that one of their agents will get back to me and nothing has happened. I want my money back and to be charged the fee that the app indicated of R11 and not R50. This type of customer service is totally unacceptable