Very bad service

We had to get a ride to work, we had a promo of 25%. The driver accepted the ride but left us in the cold and late for work after he found out that we had 25% off. He simply said that we should find another ride. This is not the first time this happened and it gives the idea that drivers doesn't care and this is not taken seriously. It feels that they don't realize how serious it is when they do this as i could have been fired because he made me late for work, on a previous ride when the same thing happened the driver left us in a very unsafe area when he found out we have a discount. i always give drivers a fair or big tip when they give me a ride, i don't see why it is a issue with the discount. BOLT ONLY RESPONDS WITH COMPLAINTS WITH A CHATBOT AND COMPLAINTS ISN'T TAKEN SERIOUSLY.