Utter disappointment

⚠️ Public Warning & Disappointment with Bolt ⚠️ I never thought I would have to write something like this, but I feel completely unheard and failed as a victim. A washing machine was ****** by a Bolt driver during what was supposed to be a legitimate transaction. Since then, I have been emailing back and forth with Bolt support, providing every possible detail I have — including the make and model of the vehicle, registration number, and identification details — yet I have received no real assistance at all. I was not the person who booked the Bolt trip; it was arranged by a potential buyer. Despite explaining this repeatedly, Bolt keeps telling me to “ask the rider to contact them,” as if that somehow resolves the fact that my property was ****** under the name of their platform. What makes this even more distressing is that the driver is now ******ing me for money, and instead of stepping in to investigate or protect a victim, Bolt continues to pass responsibility back to me. I am currently engaging with the police, yet Bolt’s response has been nothing more than repeated apologies with no action. I feel deeply disappointed, emotionally exhausted, and honestly shocked at how this is being handled. It feels like my emails are not even being read. As a victim, I expected support, accountability, and at the very least an investigation — not silence and deflection. This experience has made me seriously question the safety and trustworthiness of this service. If something like this can happen and a victim is left without help, how many others have gone through the same thing and stayed silent? I am sharing this so others are aware, and in the hope that someone at Bolt will finally take this seriously and do something before someone else is harmed.