USELESS SUPPORT AGENTS

Good day Bolt Team (Mariam/Jules/Omotayo/Precious)

I have sent numerous requests to have a simple question answered about having my invoice have the "Pick up" location and "Drop off" location added onto the invoice.

I am not sure if they understand that the invoice DOES NOT contain the details as requested.

So attach is a screenshot of the trip displaying the pick up location (Start of the trip) & the drop off location (End of the trip).

The next screenshot shows only the pick up location WITHOUT the drop off location. IT DOES NOT HAVE THE DROP OFF LOCATION.

The last screenshot shows the chat with a support agent who was unless in understanding the question and I do not blame them as they go according to a SOP or they might be a lazy Ai bot.

As frustrating as this is, I need it done to have BOTH PICK UP AND DROP OFF LOCATION ON MY INVOICE WHICH I AM ABLE TO DOWNLOAD.

If this cannot be done I will then take the next steps of laying a written complaint.

Regards,