USELESS CUSTOMER SERVICE

My daughter left her cellphone on 29 Feb inside her last driver's car. I contacted Bolt, through my account, because she does not have her phone, and she cannot access her emails as she does not know her password. As her father, I gave them her Cell number, for them to check her last ride, and then just contact the driver to either have him drop the phone at the pickup or delivery address. The phone was on whole day yesterday, and this morning it si now off, and we cannot trace the phone. They want her to contact them, through her email, of which I told them, she won't be able, and that is something they do not understand...there is no other means of her contacting the. I do not want to know who the driver is, but they could have just contacted the driver...because now...the phone might potentially be gone, due to the bull service.