Useless company of *******

I left my phone in a bolt driver's vehicle on Thursday afternoon. I have logged two requests, with no decent reply as yet. I have sent the details of my trip to the help line. Still no decent reply. I even sent the location to where the phone was. I have checked the phone, which is now switched off and my partner saw that my WhatsApp profile photo has been removed. Which means that my phone is now ******. So after threatening them that I will lay a charge of theft, they still don't take any responsibility. Even copying in the CEO and President of Bolt, I still have not gotten a straight answer. Each reply is from a different person, no surname and no title. In my opinion it is done like that on purpose so that they don't have to take responsibility. Most useless company ever.