Unsafe.. *******…

I am a frequent user of bolt however the last occurrence that I had with both has left me disgusted by the service. I requested an uber on the 03-05-2021 for my 16 year old son, from OR Tambo to lens which costed me around R424, card payment. Account - ***, Your Driver PAKISI took the request. Once he picked up my son, I received a call from him stating that he took a R100 from my son because he has no petrol, he then requested I cancel the trip and give him cash when he dropped of my son however I refused due to the fact this was the 1st time my son took and a Bolt on his own and I needed to see the progress of his trip to ensure that my child is safe. When he dropped of my son I asked for the cash he had taken from my son however he didn’t have it, he promised he would return the cash with an ewallet, I have sent him many messages begging for my sons cash back but he refuses to respond. Why didn’t the driver have petrol when his job is to transport people? Why did he take money from a child? Why did he ask me to cancel the trip? Is this services supposed to be safe? I want my sons cash back! The driver should be dealt with! We put our lives in these drivers hands! The worst part is I put my sons life at risk by using your service! I used Uber for years and it has been amazing! Using bolt has now have me fearing for my life!!!!!! i give Bolt a big fat 0