Unresolved R25 Bolt Charge Led to R550 Bank Penalty

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I’ve been using Bolt for about a year without major issues, until a small R25 charge wasn’t deducted from my ABSA personal account. When I tried to close the account, I was informed I couldn’t due to this outstanding charge. I immediately contacted Bolt for assistance via email, but received no response or resolution. At the time, my bank account had a positive balance and could have easily covered the charge.

Three months later, I was shocked to find that I now had to pay R550 to close my ABSA account—all because of a R25 Bolt charge that went unresolved. I’m extremely disappointed by Bolt’s lack of response and accountability, which ultimately cost me hundreds of rands.

I hope Bolt takes responsibility and improves its customer service