Unjust Cancellation Charge Bolt

Today I booked a ride with Bolt and waited outside my company as instructed. When I couldn’t see the driver, I messaged him to ask where he was. He did not respond at all and instead cancelled the ride without explanation. Despite this, I was charged a R22 cancellation fee for a ride I did not cancel and a driver who never showed up.

This is extremely unfair and disappointing. I did everything expected of me as a customer, yet I was penalised for the driver’s actions. I then had to book another ride through Uber. While Uber may cost a few rands more, I have never experienced this level of poor service or unjust charges.

What makes this even worse is the complete lack of customer support. There is no customer care number to contact, no accountability, and no way to resolve an issue that was clearly not my fault.