Unhappy driver

I am a female bolt driver, I have been a driver for 2 months now. I'm friendly to the customers, I treat customers with respect as a result I always get compliments from customers, I'm writing this review because in the 2 months that I have been with Bolt I've been blocked 3 times already and I'm really frustrated. They always give me the same reason for blocking me, they say that I arrive at the customer's destination without the customer. I would probably understand their claim if a customer could complain about me but they compliment me instead and talking to Bolt help desk is like talking to a brick wall. I personally wouldn't bite the hand that feed me and I wish they could give us benefit of the doubt especially if their very customers are complimenting me on their reviews. They are helping us and we are also helping them but they are treating us like they are not benefiting from our contribution or our being part of this partnership. I depend on the money that I'm making through my partnership with them, thus money put food on my table and I would appreciate it if they could apply their mind before blocking us. I'm really frustrated and feel helpless because they never give valid reasons as to why they are blocking me. I know this review can make them block my account forever but I'm doing this because talking to them is fruitless.