Unhappy Client.

I requested a ride and was charged R400. The driver asked me to cancel the trip and transfer the money into his account because he did not have enough fuel so he needed the cash. He told me that the money that went out of my account will be refunded back excluding the R19 cancellation fee. Months went by and there was no refund. The bank could not trace the money, so I complained the Bolt team about the issue. I was simply told that accepting offline trips was against their policy so they can't help me with the refund 😩