Unhappy Bolt Client

Two days ago I requested Bolt from the mall, as I was waiting for the ride, I suddenly saw that the driver had arrived and the vehicle had left the mallz I tried texting the driver to say I was not in that ride and he never responded.

My method of payment is card, my ride was supposed to be R23, but the ride which I was not on, was R98. R98 was debited off my account.

I reached out to Bolt Support, and they told me they would need to get the driver's side of the story.

I followed up the next day,and got no response.

It has been 2 days,no response from bolt.

I want my refund.