Unfair Permanent Blocked by Bolt

I have worked for Bolt/Taxify as a Driver/Partner for the past 4 years. On the 22/03/2020, my Bolt account was Permanently Blocked for the ff reason “6,25 % Client Didn’t Show” cancellations. This was the first time a was blocked for such. I have never received coaching, training, warning. South Africa is going through a difficult time and shouldn’t be taking away source of income to fellow drivers. My profile score is 4,9 out of 5.0 My activity score is 90% Im a top driver. I strongly believe I was blocked for another reason and Bolt Company is withholding the real reason. Drivers who commit serious violation must be blocked eg. Crime related. I’m a Bcom Human Resource Management graduate. My rights are violated, non compliance to Labour practices by Bolt.