Under par service and communication

I have generally had great service from Bolt but this takes the cake.

On the 17th February, I was charged a hold fee of R146, where already my ride was R74. I have been lead down a rabbit hole of excuses, whereby I was informed to wait up to 14 days for it to reflect and to contact my bank. I contacted my bank and the confirmed that there was no pending transaction from Bolt. 14 Days have passed and now I am being told to wait 30 days, they said that they confirmed that the refund has been released but still nothing shows when I contact my bank to enquire on any pending transactions.

There is no communication unless you initiate it, and now since I have asked for this to be escalated and a contact number I am being ignored by Support.