Unauthorized deductions from Bolt!

Someone keeps keeps using my banking card details to book trips with Bolt. I saw this because an amount of R44.00 was deducted from my Capitec account and I don't use Bolt, don't have an account with Bolt, so how is this possible? I managed to switch off my Online purchase but unfortunately it was too late to reverse the funds. Capitec could not reverse the funds because they have already left my account. I've reached out to Bolt they say they cannot help me I must consult with my bank. Even after I have reported this to Bolt, this person keeps trying to book trips 5 - 6 a day and Bolt is still unable track who is making these bookings. Thanks to Capitec I'm able to block these unauthorized online purchases. But, how many of our South African citizens are victims of this act. I will never allow any of my family members to book trips with Bolt ever!! They can keep that R44.00 and donate it to charity.