Unauthorized Card Debits by BOLT SOUTH AFRICA

Kelvin Nyamboga (Bolt)

Jun 5, 2021, 8:47 GMT+3

Hello Eugene,

Thanks for contacting Bolt Customer Support. We hope this message finds you well.

Please accept my sincere apologies for the unpleasant and unprofessional experience. We understand how frustrating it is to be charged for a trips that did not happen.

Kindly be informed that we have issued a refund for these trips. These funds might take up to 10 days to reflect depending on your bank.

Our Driver Operations team will also look into this and necessary action will be taken again.

Our Driver Operations team will also look into this and necessary action will be taken against the drivers regarding this matter.

Thank you for riding with Bolt.

If you have any other questions, feel free to contact us.

Warm regards, Bolt support.

Refer to the above message received on 05th June, 2021 from Bolt South. I have not yet received my refund as of today, 28 eight days later. This is theft as my card was debited without my authority. I WANT MY REFUND..