Unacceptable cancellation fee

I had a trip booked tis morning at about 08H50, at 09H10 after sending messages' to the driver with no reply i called him and asked him why he did not move. he rep**** that he moved but i must cancel the trip. i told him that he must for i will pay a fee. he told me that he did not have data and that he will buy airtime later. i am utterly disgusted to pay this cancellation fee and with this poor response of a driver. then i heard that your drivers take trips and wait for it to be cancelled if this is the case then you must stop operations like you will be doing with bolt food!