Trip Double Charging

I requested a trip for my parents on the 1st of March which was a card payment trip and R41 was deducted from my account. Later on that day after the trip was complete my parents informed me that the driver had made them pay R50 cash for the trip. I tried reporting this via the Bolt app but it returned a system error continuously. I further went on to report the incident via email on the 2nd of March. Alaaud from bolt support contacted me on the 5th of March, requested the details of the trip and told me they would contact the driver and get back to me. It is the 17th of April and they still have not contacted me.

Well done bolt, a round of applause for customer service