Trip amount deducted twice

Yesterday i took a trip with Bolt and they deducted the trip amount twice. Now they’re telling me I need to wait 14 days for my money to he refunded.

It they were transparent about that I never would’ve taken that trip as they now took all the money i had in my account.

I am really upset about this and i will never use their services again. Now I can’t buy food for my kids because of this.