Traumatic Bolt experience

Dear Bolt Customer Service Team,

I am writing to make a formal complaint about one of your drivers named Tendani who operates a blue Hyundai Accent with registration number DX21VVGP. On the evening of 06 June 2023, I requested a ride through the Bolt app, and Tendani accepted the request, but he did not move. I waited for several minutes, but he did not arrive at my location.

When I called Tendani, he told me that he would continue to accept my ride request until I gave up, even if it was a hundred times. This behaviour is unacceptable, and it caused me and my family a great deal of distress. We were forced to walk in the dark with our six-month-old infant and my wife. As you are aware, this was a traumatic experience because we were experiencing load shedding, and the crime rate is high under such circumstances.

I demand that immediate action be taken against Tendani for his unprofessional behaviour. It is unacceptable for drivers to behave in this manner and cause distress to passengers. I expect a response from you on the steps you will take to ensure that a similar incident does not happen to other customers.

Thank you for your attention to this matter.

Sincerely,

Samuel Khoza