This process is frustrating this information should be available when required especially when there is a case number

This is frustrating really I sent an in-app message while we were with the driver and were advised to follow up via email. THEY SENT ME AN EMAIL TO AN IN APP AGAIN WHERE WILL I FIND THIS DRIVER??? This back-and-forth is incredibly frustrating. We feel like we’re being taken from pillar to post. Can you urgently assist with this matter or escalate it immediately?

I ASKED FOR HELP TO TRACE trip logs or full month activity details related to a specific Bolt ride THAT HAD A ********! THIS occurred on 10th September 2024 to current date.

Trip Details:

Driver Name: Elton *** (We saw this on the CCTV) Vehicle Registration: KF51WMGP (KIA PEGAS, White) Trip Date and Time: 10th September 2024, 12:11 Pickup Location: Steenbok Street Drop-off Location: Near Hassink Highway (This is where we find CCTV footages of them being dropped of and using the ****** card to make transactions at the retail shops) Payment Method: Cash (R41) (THIS IS WHAT THE DRIVER TOLD US)

This information is crucial for an ongoing investigation related to an incident (CAS 110/09/2024).

I kindly request the following:

Trip Logs: Please provide detailed trip logs, including the route taken, duration, and any additional rides made by this user. A full month report to date could assist to capture trends or possible home location of the suspects.

Itumeleng ***