Thieving drivers + Trash customer service = BOLT

On 15/12/2022 at 17:05 I ordered a bolt ride, along the way I told the driver that I need to make a stop but my batter is low, the driver offered his cable so that I could charge the phone, however shortly after doing so he spotted an ATM I needed to stop at and stopped. I got off used the ATM and resumed the ride, however when I got to my destination, I forgot my phone in the cab, immediately after realizing this I made contact with Bolt and my neighbor called my phone numerous times to no avail. By 8pm my phone had been switched off and we could not get through to it. The most disappointing part is the pathetic service I have received from Bolt regarding this. The response time to emails is absolute trash!!! It takes them hours to respond and when they do, it's nothing helpful. I was advised to go to the police station and open a case after hours of anxiety awaiting a response. I went to the police station the following day and was advised by the police to fill out an affidavit and they provided me with an OB number. I sent this information to Bolt and was basically told that I can only receive assistance once they get a case number, as they have not received any feedback from their driver Taimon Sibanda. If you insist on continuing with using Bolt, please be careful should your ride request be accepted by him, the car registration is FT62RBGP. Be safe and maybe use another cab service.