They cancelled and charged me without arriving at my destination, return my money

This Company for the second time treated me very bad, the driver did not reach my destination, i was waiting, he stopped three streets away, and sms me to say i have arrived, when i went out i found no one, then few minutes he cancelled and i was charged 20 rand, i requested for another drive same located yet the driver arrived, Please Bolt return my money and stop *****ing, times are heard.